Refund policy
DropSheikh — Return, Exchange & Refund Policy
Last Updated: 22 October 2026
This policy explains how returns, exchanges, and refunds are handled at DropSheikh. Claims for faulty products are handled separately under our Warranty Policy.
1. Order Confirmation and Delivery
Every order is confirmed with the customer by phone or WhatsApp before dispatch, including the product, model, specifications, and price.
On delivery, the customer should check the product, its packaging, and the courier seal in the presence of the courier rider before accepting the parcel. Once the customer has confirmed the order and accepted delivery, the order is treated as complete.
2. Wrong, Damaged, or Misdescribed Items
If we supplied the wrong product, or the product arrives visibly damaged or not as described, please contact DropSheikh promptly, preferably within 24 hours of delivery. Share your order number, photos, and an unboxing video if available.
After verification, we will arrange a return, exchange, or refund as appropriate. In these cases DropSheikh bears the cost of return shipping. An opened factory seal does not by itself remove your rights relating to a defective, damaged, incorrect, or misdescribed product.
3. Faulty Products and Warranty
A product that stops working or has a manufacturing fault is handled under our Warranty Policy, not as a change-of-mind return. If a new product will not power on or appears faulty on first use, stop using it and contact us promptly, preferably within 24 hours of delivery.
4. Change-of-Mind Returns and Exchanges
An order that the customer confirmed with us and accepted at delivery is not eligible for return because the customer later changes their mind or no longer wants the product.
At DropSheikh’s discretion, a change-of-mind return or exchange may be considered only if all of the following apply:
- The request is made promptly after delivery and before the original factory seal is opened.
- The product is unused and unopened, with the manufacturer’s factory seal intact.
- The courier’s security seal and outer packaging are also intact and unopened.
- The product is in its original packaging with all accessories, the invoice, and the serial number.
Approval is subject to stock, disclosed charges, and applicable law. Opening a factory seal, activating, installing, or using a product makes it ineligible for a change-of-mind return or exchange.
5. Return Shipping and Collection
DropSheikh may arrange to collect the product, or the customer may send it to us. Where the customer sends the product for a change-of-mind exchange or a warranty claim, the customer pays the shipping cost. Please get instructions from our support team before shipping, package the item securely, and use a tracked courier service.
6. Inspection on Return
Every returned product is inspected when we receive it. If the product was damaged while in the customer’s possession, for example a dropped laptop, a cracked LED or screen, liquid damage, missing parts, or a tampered seal, the return or exchange will not be accepted, or the resulting repair or replacement charges will be payable by the customer.
7. Refunds
A refund is issued only after a return has been approved and the product has been received and inspected. Refunds are made to the original payment method or by bank transfer, normally within 7–10 working days of approval. If an exchange for a different model is approved, any price difference is settled before the new product is dispatched.
8. Contact and Governing Law
Business: DropSheikhEmail: dropsheikh22@gmail.com
Phone/WhatsApp: +92 323 2002884 | +92 332 3885951
This policy is intended to operate under the applicable laws of Pakistan, including relevant consumer-protection legislation. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.